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Customer service

We're here to help!

If you are having any problems with our site, your order, or anything at all, and cannot easily find your answer, please contact us by phone, email, or through our contact form. We are a small business run by two moms, and whenever you contact us, you will reach Anne, who will be happy to help resolve your issue.

Passwords + Our new site

If your password is not working and you are sure it is the right one, it's probably because we switched over our site to a new shopping cart system. Your account is here, but you will have to reset your password. Provide the email address you created your account with, and click the "Forgot Password" link, then follow the instructions to reset your password. Your account information will be here, but you will only be able to see orders placed from this point forward.

Shipping

We offer free standard shipping anywhere in the U.S. Our standard is to ship within 2 days of order placement (or sooner). Please allow a few extra days for custom embroidery orders. We may pack your order in a weatherproof bag or a box, depending on the size. Standard shipping takes 2-9 business days. Express shipping (one day in transit after shipping) is also available as an option at checkout (price varies depending on your total order amount). Canadian and Australian customers, you can choose a shipping method when you check out (transit times vary and are not guaranteed due to potential customs delays). Other countries, please contact us about international shipping rates prior to checking out. Please be aware that for international shipments, you are responsible for any import duties, and depending on your country your package may be held at the post office for duty payment.

Gifts + Gift Certificates

If your order is a gift, you may enter a gift message on the shopping cart page (just to the left of the "update" button, under the list of products in your cart). We will include a printed card with your message in the package. If we see a gift message entered, our standard is to include a gift receipt (no prices).

If you'd like to add a gift box, you can do that here.

You can order gift certificates here

Wishlists

Once you create an account with us, you can begin adding items to a wishlist. Simply click the "Add to wishlist" button on any product page while you're logged in, and the item will be added. Click the "wishlist" link in the top gray bar to see your wishlist. You can share your wishlist with anyone by sending them the link to it (link is found at the BOTTOM of your wishlist page). They will be able to view your list and purchase items without registering on our site. The software doesn't keep track of what is already purchased, unfortunately, so there is a chance you may receive a duplicate item. To prevent this, if you do receive an item from your wishlist, you may want to go back in and remove it from your wishlist (click the "Remove" link below the item). If we notice a duplicate order coming through to you and we can catch it, we can also contact the buyer and warn them you have already received that item in case they wish to change to a different item.

Returns/Exchanges

We hope you will be completely satisfied with your purchase. If you would like to return or exchange any items, you may do so for a full refund (minus shipping) within 30 days of purchase, as long as items are in new, saleable condition and have not been washed, worn, or damaged*. To return or exchange items, include your packing slip or simply include written instructions for the return/exchange (including your name, address, phone, email, reason for return, what you are returning, and what you would like us to do -- credit your card, exchange for a different size or item, etc.) and include it when shipping your order to us. Mail using a trackable method to: Two Crows for Joy, 13005 Larchmere Blvd, Shaker Heights, OH 44120 (shipping costs are your responsibility).

*If, after using an item, you discover that it is defective, please contact us.

Rewards Program

Anyone who creates an account with us is automatically enrolled in Joyful Rewards, our rewards program. Read more about it here.

Coupon Codes

We offer coupon codes occasionally to our email newsletter subscribers, social media followers, or through other promotions. Only one coupon code may be used per order. There is a space to enter a coupon code at the beginning of the checkout process, when you first look at your shopping cart. There is a link at the bottom of our site if you'd like to sign up for our newsletter. Links to our social media are along the top of our site.

Creating an Account

You will be given the option to create an account during checkout. You can also create an account by clicking on "Register" in the gray bar at the top of our site.

Contact Us

We are always happy to answer your questions! Please feel free to call us at 216-920-7570 or contact us via email if you have any questions that aren't answered here.

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