We offer free standard shipping anywhere in the U.S. Our standard is to ship within 2 days of order placement (or sooner). Please allow a few extra days for custom embroidery orders. We may pack your order in a weatherproof bag or a box, depending on the size. Standard shipping takes 2-9 business days. Express shipping (one day in transit after shipping) is also available as an option at checkout (price varies depending on your total order amount). Canadian and Australian customers, you can choose a shipping method when you check out (transit times vary and are not guaranteed due to potential customs delays). Other countries, please contact us about international shipping rates prior to checking out. Please be aware that for international shipments, you are responsible for any import duties, and depending on your country your package may be held at the post office for duty payment.

If your order is a gift, you may enter a gift message on the last page of the checkout process. We will include a printed card with your message in the package. If we see a gift message entered, our standard is to include a gift receipt (no prices).

You may purchase a gift certificate here. If you have been given a gift certificate and would like to apply it to your order, there is a space to enter the gift certificate number at checkout. If the amount of your gift certificate is less than the total amount of your order, the entire gift certificate will be automatically applied when you enter the number. If the amount of your gift certificate is more than the total amount of your order, the remaining balance will be available for you to use again on another order.

Once you create an account with us, you can easily set up a gift registry or wishlist. See here for instructions, and for what the difference is between a registry and a wishlist.

We hope you will be completely satisfied with your purchase. If you would like to return or exchange any items, you may do so for a full refund (minus shipping) within 30 days of purchase, as long as items are in new, saleable condition and have not been washed, worn, or damaged*. To return or exchange items, include your packing slip or simply include written instructions for the return/exchange (including your name, address, phone, email, reason for return, what you are returning, and what you would like us to do -- credit your card, exchange for a different size or item, etc.) and include it when shipping your order to us. Mail using a trackable method to: Two Crows for Joy, 3295 Daleford Rd., Shaker Heights, OH 44120 (shipping costs are your responsibility).

*If, after using an item, you discover that it is defective, please contact us.

We offer coupon codes occasionally to our email newsletter subscribers or through other promotions. Only one coupon code may be used per order. There is a space to enter a coupon code at the beginning of the checkout process, when you first look at your shopping cart.

We are always happy to answer your questions! Please feel free to call us at 614-657-7248 or contact us via email if you have any questions that aren't answered here.